When Pauline Wong misplaced her bank card in the process of moving to Malaysia earlier this year, she was shocked to discover the steps she had to go through to get a new one.“Even after one and half years of Covid-19, they still haven’t made changes,” the 34-year-old media professional said, recounting how she had to visit a branch in person and spend 30 minutes waiting in line just to get a replacement debit card.Unlike in Singapore, where Wong was previously based, many Malaysian banks still…
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